Please note; some coats and jackets are subject to an additional fee. This fee will be calculated in the checkout page.

International shipments may be held by your local customs authority for an additional time for an assessment of duty fees or sales tax. We offer Delivery Duty Paid services to international regions (including European Union). We are liable for all import duties, customs and local sales taxes levied by the country we are shipping to.

What if I’m not in to sign for my delivery?

Please schedule redelivery here via Royal Mail.

Can I collect my order from your store?

Yes, you can! However only from our Covent Garden store at 33 Monmouth Street, Seven Dials, West End, London, WC2H 9DD. Please contact us to arrange a collection.

Can my order be delivered to a different address than billing address?

Yes, you can! Please specify shipping address upon checkout when paying by card. You can also specify this when Apple Pay and Google Pay express checkout process.

How can I track my order?

After your order is shipped you will receive an e-mail or text from Royal Mail with your tracking number. This can be used to refer to your shipment and track it via Royal Mail Tracking.

Will I be charged any extra taxes or duty fees upon delivery outside of United Kingdom?

Please be aware that orders delivered outside the UK may attract additional import duty or local sales tax. This is to be paid by the receiver upon arrival in the country or at delivery. Rules and charges vary by country and local governments.

We hope that you are pleased with your order. If for any reason you are not fully satisfied, we ask for communication of notice within 14 days of receipt of goods regarding the return so we can prepare for it, but we want you to feel comfortable buying from us and we are more than happy to be flexible in receiving returns and exchanges. Please note we only accept items that are unused and returned with all original tags and any packaging intact.

Returns by mail:

United Kingdom – You can return any purchases within 14 days of receipt.

Other Countries – Returns from outside of UK are the responsibility of the customer. We cannot accept responsibility for items that are damaged or lost in transit. For that reason we recommend using a service with tracking. Internationally, you could use your local country’s postal service with tracking. For higher priced returns we recommend using an insured service with tracking.

Please send package to the following address:

EMIN + PAUL RETURNS
33 Monmouth St
London
WC2H 9DD
United Kingdom

Return to store:

You can drop off a return in our Covent Garden store to be sent to us for processing. We don’t offer full refunds for online orders in store at this time.

EMIN + PAUL
33 Monmouth St
London
WC2H 9DD
United Kingdom

Please be sure to bring along your packing slip enclosed in your package or have your confirmation e-mail handy.