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  • SHIPPING
  • RETURNS
  • ORDER TRACKING
  • SIZE GUIDE
  • Gift Card

SHIPPING

The below table outlines delivery countries, lead times and prices. Our Terms & Conditions apply to all shipments.

Destination Service Cost Shipping Time
United Kingdom
 Royal Mail £3 2-4 Working Days
United Kingdom DHL £15 (Free over £300) Next Working Day
Europe Royal Mail £20 (Free over £300) 3-7 Working Days
Europe DHL £60 (Free over £500) 2-5 Working Days
US/Russia/Asia Royal Mail £40 (Free over £300) 5-9 Working Days
US/Russia/Asia DHL £60 (Free over £500) 2-5 Working Days
Middle East DHL £80 (Free over £500) 2-5 Working Days
Rest of The World DHL Please ask for quote

Please note; some coats and jackets are subject to an additional fee. This fee will be calculated in the checkout page.

International shipments may be held by your local customs authority for an additional time for an assessment of duty fees or sales tax. We offer Delivery Duty Paid services to international regions (including European Union). We are liable for all import duties, customs and local sales taxes levied by the country we are shipping to.

What if I’m not in to sign for my delivery?

Please schedule redelivery here via Royal Mail.

Can I collect my order from your store?

Yes, you can! However only from our Covent Garden store at 33 Monmouth Street, Seven Dials, West End, London, WC2H 9DD. Please contact us to arrange a collection.

Can my order be delivered to a different address than billing address?

Yes, you can! Please specify shipping address upon checkout when paying by card. You can also specify this when Apple Pay and Google Pay express checkout process.

How can I track my order?

After your order is shipped you will receive an e-mail or text from Royal Mail with your tracking number. This can be used to refer to your shipment and track it via Royal Mail Tracking.

Will I be charged any extra taxes or duty fees upon delivery outside of United Kingdom?

Please be aware that orders delivered outside the UK may attract additional import duty or local sales tax. This is to be paid by the receiver upon arrival in the country or at delivery. Rules and charges vary by country and local governments.

RETURNS

Online purchase terms + conditions:
We hope that you love your order. If for any reason you are not fully satisfied, we kindly ask that any return requests are communicated to us at info@eminandpaul.com within 7 days of receiving the goods so we can prepare for it. Any goods returned outside of this window cannot be accepted.
Please note we only accept items that are unworn and in their original condition with all tags and any packaging intact. At this time we unfortunately do not cover return shipping charges.

Returns by post:
United Kingdom – You can return any purchases within 7 days of receipt.
International – Returns from outside of UK are the responsibility of the customer. We cannot accept responsibility for items that are damaged or lost in transit. For this reason we highly recommend using a tracked shipping service.  For higher priced returns we recommend using an insured service with tracking. We understand not all international returns can be processed within 7 days so please email us within the returns policy window so we are made aware. Returns without communication that fall over 7 days will not be processed.

Please send package to the following address:
EMIN + PAUL RETURNS
33 Monmouth St
London
WC2H 9DD
United Kingdom

Return to store:
Please kindly email our Customer Care team ahead of returning to store. We currently don’t reimburse shipping fees for online orders.

EMIN + PAUL
33 Monmouth St
London
WC2H 9DD
United Kingdom

Please be sure to bring along your order confirmation with you.

Frequent returns
If you are experiencing sizing issues or consistently finding merchandise to be unsatisfactory, please contact our Customer Care team.

Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or canceling future orders.

EMIN + PAUL reserves the right to reject returns which do not comply with our Returns Policy. Returns that do not respect the policy may be sent back to the original shipping address.

ORDER TRACKING

Coming soon…

SIZE GUIDE

Clothing
 EMIN + PAUL sizes are based on European sizing.
Emin + Paul XS S M L XL SM ML ONE
UK
6
8
10
12
14
8-12
10-14
8-14
US
2
4
6
8
10
4-6
6-8
4-8
France
34
36
38
40
42
36-38
38-40
36-40
Italy
38
40
42
44
46
40-42
42-44
40-46
Japan
3
5
7
9
11
5-7
7-9
5-9
Korea
44
55
66
77
88
55-66
66-77
55-77
China (tops)
160/76A
165/80A
170/84A
175/88A
175/92A
80A-84A
84A-88A
80A-88A
China (bottoms)
160/60A
165/64A
170/68A
175/72A
175/76A
64A-68A
68A-72A
64A-72A
Headbands
One-size. Flexible and adjustable band. Simply bend in the desired direction to find the perfect fit.
Others
One-size.

Gift Card

Coming soon…

Wishlist